Relationship Banker

Columbia Bank•Auburn, WA

1d•$25 - $30•Onsite

About The Position

Relationship Bankers build meaningful, long-term client relationships by exhibiting Breakthrough Client Service Standards and providing customized solutions to help clients achieve their financial goals. This includes offering sound financial advice, and often collaborating with internal Bank partners. Relationship bankers are expected to be active in the community and engage customers where and how they prefer to bank by providing education on digital and traditional solutions to achieve their banking needs. Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs. Make recommendations and follow through on commitments to clients. Maintains direct contact with external and internal clients, delivering outstanding service in alignment with the bank’s Breakthrough Client Service Standards. Primary associate in the branch to open new deposit accounts and to originate consumer loans. Originates consumer loans and some small business loans and is actively building and maintaining a loan and deposit portfolio. Educates customers about the availability of services originated by internal partners such as Treasury Management services. Performs proactive outbound phone calls to current and prospective consumer and small business customers. May partner with branch Manager to do outbound business development meetings in the community. Develops a pipeline of prospects from in branch and outbound business development activities. Independently supports and resolves client issues with digital products and services. Supports the community, which may include events during and after business hours, weekends, volunteerism, and other forms of community sponsorship.

Requirements

High School Diploma or GED
2 years of banking and/or demonstrated sales experience
2 years developing current and new client relationships, achieving sales goals, and building referral sources in banking or retail environment with client service and cash handling experience
2 years in a lending function with loan origination and processing functions
In-depth knowledge of Consumer and Business products and services
Demonstrated proficiency in consumer and business lending
Demonstrated proficiency in consumer lending and basic business lending skills
Ability to understand cash flow, financial statements, and market risk
Desire and ability to build upon technology skills in various delivery channels, including online banking platforms, Bill Pay, E-Statements, mobile banking, ATM, and business banking applications
May require acting as a Bank MLO (Mortgage Loan Originator) and complying with SAFE Act requirements for open-end transactions.

Nice To Haves

Ability to work fully onsite at posted location(s).

Responsibilities

Build meaningful, long-term client relationships.
Provide customized financial solutions.
Offer sound financial advice.
Collaborate with internal Bank partners.
Be active in the community and engage customers.
Educate customers on digital and traditional banking solutions.
Engage clients and prospects in financial reviews.
Make recommendations and follow through on commitments.
Maintain direct contact with clients, delivering outstanding service.
Open new deposit accounts.
Originate consumer loans and some small business loans.
Build and maintain a loan and deposit portfolio.
Educate customers about services from internal partners.
Perform proactive outbound phone calls to current and prospective customers.
Partner with branch Manager for outbound business development meetings.
Develop a pipeline of prospects.
Independently support and resolve client issues with digital products and services.
Support the community through events, volunteerism, and sponsorship.