Relationship Banker I

NBKC BANK • Kansas City, MO

4d • Onsite

About The Position

If you love helping people, solving problems, and being the friendly, trusted face of a community bank, this might be your perfect next step. nbkc bank is looking for an energetic and customer focused Relationship Banker to join our Kansas City Retail Banking team. As a Relationship Banker, you’ll be the go-to person customers count on for day to day banking support and meaningful financial guidance. You will blend your banking expertise with exceptional service to deepen relationships and help customers achieve their goals.

Requirements

• High School Diploma or GED
• At least 1 year of previous banking experience
• Strong customer service skills
• Ability to work as part of a team and support branch goals
• Proficiency with Microsoft Office

Nice To Haves

• Knowledge of retail banking products and compliance is a plus
• Ability to identify customer needs confidently
• Strong number and detail orientation
• Ability to perform essential job functions with or without accommodation
• Excellent verbal and written communication skills
• Solid computer skills

Responsibilities

• Open and process new deposit accounts and confidently explain bank products and services
• Actively sell, cross sell, and refer products to meet individual, branch, and bank goals
• Identify customer needs by building strong relationships and staying engaged in the community
• Deliver exceptional service by greeting customers promptly and supporting them in person, by phone, or electronically
• Research and resolve a wide range of customer service issues
• Operate a cash drawer daily while accurately processing deposits, withdrawals, payments, and other transactions
• Balance your cash drawer and prepare settlements with precision
• Issue money orders, cashier’s checks, gift cards, and other monetary instruments
• Follow all bank procedures and regulatory guidelines
• Stay up to date on new regulations and required training
• Work as part of a highly collaborative branch team
• Support other branch locations within the nbkc network as needed
• Complete additional duties and projects as assigned

Benefits

• Hybrid flexibility for many roles, with this position offering an engaging in office experience
• Multiple comprehensive health plans including HSA, FSA, and PPO options
• 4 weeks of PTO
• 12 paid holidays
• your birthday off
• 8 volunteer hours each year
• 401k with immediate vesting and a generous company match
• Paid parental leave
• Access to behavioral health advocates and an Employee Assistance Program
• Wellness programs
• reimbursement perks
• an onsite gym at HQ 8320 Ward Pkwy
• Four week paid sabbaticals at your 10, 18, and 25 year anniversaries
• A collaborative, growth minded culture that values innovation and ideas
• Meaningful work helping customers reach their financial goals
• Career growth opportunities in an evolving and innovative industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED