Relationship Banker

Heartland Bank and Trust Company•Pekin, IL

10d•Onsite

About The Position

The Relationship Banker is a frontline representative and the face of Heartland Bank within the communities we serve. Responsible for welcoming our customers, providing excellent customer experiences, and building relationships. The Relationship Banker is a multi-functional, service-oriented individual that is ready to meet our customers' needs. Proactively promotes all Heartland Bank products and services. Offers financial solutions to fit customers' needs in a confident manner.

Requirements

H.S. Diploma or GED preferred or equivalent combination of education and experience.

Responsibilities

Create an excellent customer experience and engage customers by name.
Provide customer support needed to reinforce the value of current and new technology.
Engage current and prospective customers in relationship building conversations to identify needs and offer appropriate solutions to grow customer relationships.
Maintain a working knowledge of products, services, and processes.
Open and service customer accounts, including customer outreach and follow up.
Follow policies and procedures to minimize the risk of fraud.
Participate in various retail and bank projects as necessary.
May assist with Retail Teller duties as needed.