Relationship Banker - Jamaica NY Area - Bilingual Spanish Required

Bank of America•Forest Hills, NY

1d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by engaging clients and connecting them with banking solutions. This role engages clients in the lobby, educates them on and assists with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. It also involves having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their goals. The position is based at one of several financial centers in the Jamaica, Elmhurst, Forest Hills, or Springfield Gardens area of New York. Bank of America describes its culture as inclusive and caring and is committed to an in-office culture supporting collaboration, engagement, and career development. This role is benefits-eligible and pays $25.00–$26.77 per hour; offers depend on experience, education, and skill set. Compensation is base salary and is not incentive eligible.

Requirements

Bilingual Spanish required.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in the client’s best interest.
Collaborate effectively, building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
Apply critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, and comply with applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.