Relationship Banker - Long Island East, NY Area Spanish Required
About The Position
The Relationship Banker engages clients in the financial center lobby, educating and assisting them with transactions through self-service options such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions aligned to their goals. It also supports the client experience, manages financial center traffic and appointments, and works with specialists in small business, lending, and investments. The position is based in Bank of America financial centers in the Long Island East area of New York. It is a first-shift role with a 40-hour workweek, and requires Spanish bilingual ability and flexibility to work weekends and/or extended hours as needed. Compensation is $25.00–$26.77 per hour, determined based on experience, education, and skill set; the position has a base salary and is not incentive eligible. The role is benefits eligible.
Requirements
- High school diploma, GED, secondary school qualification, or equivalent.
- Bilingual Spanish.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
- Collaborate effectively and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to improve clients' financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and feel comfortable engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Ability to educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills to meet clients' needs.
- Follow established processes and guidelines and applicable laws and regulations.
- Efficiently manage time and capacity.
- Focus on results while acting in the best interest of the client.
- Flexibility to work weekends and/or extended hours as needed.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Engage clients in the lobby and educate and assist them with transactions using self-service resources, including mobile banking, online banking, and ATMs.
- Accurately and efficiently process cash transactions for clients as needed and manage cash responsibilities.
- Build relationships with clients, understand their financial and life priorities, and connect them with solutions that meet their financial needs and goals.
- Execute the bank's risk culture and strive for operational excellence.
- Follow established processes and guidelines and applicable laws and regulations in daily activities.
- Partner with experts in small business, lending, and investments to grow business knowledge and network.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
