Relationship Banker

First Commonwealth Bank • Murrysville, PA

1d • Onsite

About The Position

As a First Commonwealth Relationship Banker, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience and the role each employee plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations, you will create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and will own issues from beginning to end, keeping the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills, and are not afraid to ask for your customers’ business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Relationship Banker, you can change people’s lives.

Requirements

• A high school diploma or equivalent.
• Three (3) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS).
• A valid driver’s license and ability/willingness to travel regionally.

Responsibilities

• Champion Operations and Compliance (40% of time): protecting the privacy and security of customers through activities such as having the right conversations around NSF/OD and other fee retention, following proper cash handling, teller differences and dual control guidelines, adhering to all audit guidelines, working as a team to oversee and manage internal controls, and mitigating risk by adhering to FCB policies, procedures, and processes.
• Grow Consumer Relationships (25% of time): establishing and growing consumer relationships through managing assigned Top 500 customers, utilizing marketing campaigns to inform customers about products and promotions, asking for referrals and advocating for the Refer-A-Friend program, and using BUILD and BUILD 2.0 with every account opening.
• Deepen Consumer Relationships (25% of time): growing relationships with existing customer base through staying connected with customers via onboarding and outbound calling, generating consistent and meaningful appointments weekly including prospects, identifying partner referrals by asking purposeful questions, and uncovering consumer lending opportunities, with an emphasis on real estate secured.
• Personal Development (10% of time): ensuring engagement in the right activities to drive growth, both in balance sheets and in oneself, by taking ownership of development and progress toward completion of Pathways, practicing and perfecting BUILD and BUILD 2.0 skills, increasing product knowledge, staying a subject matter expert on digital products, staying informed with Need2Know and First2Know, conducting and participating in peer-to-peer coaching and role play, and completing all required trainings in a timely manner.
• Customer Experience (ongoing): living the Mission and Core Values, being a champion of the Customer Service Promise (Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes), increasing sales effectiveness and efficiency of the team by championing BUILD and conducting consistent outbound calling, promptly following through and ensuring to be the single contact for problem resolution, following the “One to say YES, two to say NO” rule, and maintaining the highest standard of conduct and account integrity for oneself and the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees