Relationship Banker - Glendale Burbank area

Bank of America•Burbank, CA

20d•$25 - $27•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through every client connection. This position engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The role includes having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their goals. The position is open across the market, with the specific financial center determined by business needs. New hires train at one financial center and may then move to another location within a reasonable commuting distance of home, as permitted by applicable law. Bank of America maintains an in-office culture with role-specific attendance requirements and flexibility. This is a 40-hour-per-week, first-shift position; employees must be able to work weekends and/or extended hours and travel to financial centers within a reasonable distance. Compensation is $25.00–$26.77 per hour, based on experience, education, and skill set. The role is not incentive eligible and is currently benefits eligible.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently and focus on results while acting in clients’ best interests.
Ability to work weekends and/or extended hours and travel to any financial-center location within a reasonable distance.
Hiring is subject to FDIC-related laws or regulations restricting or prohibiting employment based on specified criminal history.

Nice To Haves

Experience in financial services and knowledge of financial-services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions as needed and manage cash responsibilities.
Build relationships with clients and identify solutions that meet their financial needs and goals.
Conduct deep conversations to understand clients’ financial and life priorities.
Follow established processes and guidelines, applicable laws, and regulations, while supporting the bank’s risk culture and operational excellence.
Partner with small-business, lending, and investment experts to grow business knowledge and network.
Manage financial-center traffic, appointments, and outbound calls effectively.
Drive a positive client experience.