Relationship Banker
TexasBank•Hudson Oaks, TX
•Onsite
About The Position
The Relationship Banker is the face of TexasBank, responsible for delivering exceptional service, developing long-term customer relationships, and supporting all branch functions. This role combines sales, service, and operational support to meet customer needs and contribute to overall branch success.
Requirements
- Two years of retail banking experience.
- Familiarity with computers and banking applications/software.
- Solid understanding of direct/indirect lending products and practices.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office applications.
- Flexible to work weekends and/or extended hours, as needed.
Nice To Haves
- Associate degree in Business Administration, Finance, Economics, or related field.
- Bilingual in English and Spanish is preferred.
Responsibilities
- Develop and maintain strong customer relationships by understanding financial needs and recommending tailored solutions.
- Achieve branch goals by identifying customer needs and promoting appropriate TexasBank products and services.
- Educate customers on consumer banking products and digital solutions such as online banking, mobile apps, and ATMs to enhance convenience and engagement.
- Refer customers to internal experts when more complex financial goals or specialized services are identified.
- Answer customer inquiries, fulfill basic service requests (e.g., new/replacement cards, PIN resets, address changes), and resolve common banking issues.
- Provide consistent, accurate, and professional service while performing teller transactions, including deposits, withdrawals, payments, and other routine financial activities.
- Offer teller support as needed to ensure accuracy, compliance, and efficiency in all transactions.
- Assist Loan Officers with administrative tasks related to loan processing and may coordinate loan closings, if applicable.
- Support branch operations by assisting team members with customer service and problem resolution needs.
- Follow all bank processes, procedures, and compliance requirements, including applicable laws and regulations.
- Complete duties delegated or assigned by the Branch Manager and help identify and manage operational risks.
- Perform other duties and special projects as assigned to support organizational objectives and branch efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
