Relationship Banker - Galleria Financial Center

Bank of America•Fort Lauderdale, FL

2d•Onsite

About The Position

At Bank of America, the Relationship Banker supports clients and the bank’s purpose of improving financial lives through client connections. The role is based in an in-office financial center and involves engaging clients in the lobby, helping them use self-service banking resources, and accurately processing cash transactions when needed. The banker has in-depth conversations to understand clients’ financial and life priorities and connects them with solutions aligned with their goals. The position also supports an inclusive, collaborative workplace and the bank’s focus on responsible growth, operational excellence, and client experience.

Requirements

High school diploma, GED, secondary school, or equivalent.
Strong work ethic, motivation, self-direction, and focus on results while acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate’s degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using mobile banking, online banking, ATMs, and other self-service resources.
Accurately and efficiently process cash transactions as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them with appropriate solutions.
Execute the bank’s risk culture and strive for operational excellence.
Build client relationships to meet financial needs.
Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and networks.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.