RELATIONSHIP BANKER - University City

Royal Banks of Missouri•Saint Louis, MO

3d•Onsite

About The Position

Provides superior client service and maintains high relationship selling results through finding information and solutions in a timely, friendly and accurate manner, offering new and current products to clients and prospects, while opening new accounts, and handling teller transactions, all in accordance with Bank policies and procedures. This position is located at our University City branch.

Requirements

High school diploma or equivalent
Minimum 1 year Banking experience
Client service experience
Sales experience/skills
Cash handling experience
Basic PC skills-MS Office (Outlook, Word & Excel)
Superior interpersonal and communication skills
Strong organizational skills
Flexible, team player, self-starter
Ability to multi-task
Client service phone experience

Nice To Haves

Notary Public

Responsibilities

Maintains high relationship selling results.
Understands products thoroughly in order to introduce and sell new and current products to clients and prospects.
Opens/closes checking, savings, certificate of deposit, and IRA Accounts with less than 3 errors per month (verified through Quality Control).
Meets sales goals for minimum of 6 continuous months.
Supports and backs-up other employees.
Opens door or stands to greet clients and guests in a warm and outgoing manner as they enter the Bank.
Escorts clients to the door following interaction.
Provides superior client service at all times.
Completes all Teller duties, including but not limited to, making deposits, withdrawals, cashing checks and receiving loan payments.
Makes good judgment calls on client issues.
Possesses general understanding of products in order to introduce and sell new and current products to clients and prospects.
Answers the phone and handles client inquiries.
Seeks new prospects and follows-up with them via outbound calls, mail, or email.
Logs all client calls and interactions through the use of Bank software.
Contributes to Bank by learning the individual goals and expectations established and how they relate to the incentive plan and overall company success.
Meets performance goals.
Maintains accurate cash counts; no outages.
Understands Regulation E.
Completes assigned Sales Training and Compliance Testing.
Participates in departmental meetings including accepting assignments for presentations at such meetings.
Maintains a professional appearance and adheres to dress code.
Reports to work punctually as scheduled.
Submits reports to Manager on a weekly and monthly basis
Functions as Vault Teller
Replaces and balances branch ATM (not serviced by Dunbar)
Notary Public
May float to other branches as needed for coverage