Relationship Banker - Erie, PA

F.N.B. Corporation • Girard, PA

2d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market.

The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, making outbound calls, and recommending Bank products and services. It also supports customer relationships throughout their lifecycle, maintains referral and customer data using approved branch technology, and performs routine teller and other operational duties. All employees are responsible for managing and monitoring risk and complying with applicable regulatory requirements and company procedures.

Requirements

• High school diploma or GED.
• 0 years of job-related experience required.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• Basic-level MS Word skills.
• Intermediate-level MS Excel skills.
• Basic-level MS PowerPoint skills.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products, and services.
• Sales and customer service skills.
• Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
• Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

• Nationwide Mortgage Licensing System and Registry identifier preferred; it will be required.

Responsibilities

• Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
• Recommend and cross-sell Bank products and services; incorporate FNB digital products and services into customer interactions.
• Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
• Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
• Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
• Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks as required by the F.N.B. Corporation risk management program.
• Comply with regulatory laws, guidelines, and company procedures.
• Perform other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED