Relationship Banker in Gambrills, MD

M&T Bank•Gambrills, MD

7d•$23 - $38•Onsite

About The Position

The Relationship Banker plays a key role in the branch by identifying customer needs through the bank’s retail sales process. This role involves proactive basic sales solutions through customer outreach and referring complex customer needs to the appropriate team member or partner. The position specializes in the branch customer experience through lobby management, servicing, and sales interactions for both retail and business customers. The scope of this role is to be the focal point in the branch for sales, service, and referral opportunities, supporting overall branch goals and activity requirements. This position is a key driver of customer flow in the branch to support these activities, servicing existing customers and growing the business by identifying sales opportunities. The Relationship Banker must stay current on operational, product, and system changes/enhancements, and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Requirements

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized individual with time management and prioritization skills.
Demonstrated financial services product knowledge.
Ability to communicate with tact and diplomacy with internal and external customers.
Proficient with internet user-level technology.

Nice To Haves

Associates degree
Notary public license
Bilingual based on branch needs

Responsibilities

Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling).
Execute the Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up).
Manage Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
Complete basic research on customer profiles to assess potential ways to add value to clients' banking relationships and transition to needs-based discussions on financial goals.
Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
Proactively reach out to clients via e-mail or phone to follow up and educate on value-added products/services to address client needs.
Onboard new customers through customer outreach, regardless of the channel or the individual who opened the account.
Establish trust with existing clients through regular, proactive outreach.
Schedule preset appointments for the following week and hold appointments each week.
Adequately prepare for scheduled appointments before customer meetings, including pre-call planning for sales interactions.
Perform customer servicing interactions.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators.
Complete other related duties as assigned.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.