Relationship Banker, Plainville-Messenger Street, Plainville, MA

Banco Santander • Plainville, MA

1d • Onsite

About The Position

Santander is seeking a Relationship Banker to serve as a trusted advisor to customers by understanding their financial needs and goals and building strong, lasting relationships. The role provides tailored banking, lending, and investment solutions while delivering attentive customer service, educating customers about digital banking tools, and supporting branch sales and performance goals. The position may also support nearby branches when business needs require it.

The successful candidate is expected to achieve or exceed sales targets, develop customer relationships, prospect for new clients, meet customers’ transactional and product needs, resolve concerns, and promote digital self-service options. The role requires compliance with regulatory requirements and internal risk and fraud policies, as well as effective collaboration with branch colleagues and partners. Work hours follow branch schedules, which may include evenings and weekends.

This position is located at Plainville-Messenger Street in Plainville, Massachusetts. The posted annual base pay range is $38,250 to $61,000, with actual compensation dependent on skills, experience, training, licensure, certifications, and location. The description notes frequent minimal physical effort involving sitting, standing, and walking; depending on location, occasional moving and lifting of light equipment or furniture may be required.

Requirements

• High school diploma or GED required.
• At least 3 years of experience selling products and/or services in an incentive-based environment, or at least 12 months of retail banking sales, financial services sales, or consultative relationship sales experience in a related industry with demonstrated success establishing customers, deepening relationships, and delivering results, or at least 12 months of successful Santander experience related to the role’s essential functions, with endorsement from the District Executive, District Operations Manager, and Region President.
• At least 12 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
• Relationship-building skills focused on customer experience and loyalty.
• Strong customer service skills and a passion for helping others.
• Demonstrated ability to sell and cross-sell products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent verbal and written communication, consultative, and influence skills.
• Ability to maintain a credible, trustworthy, and professional image.
• Proficiency using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which may include weekends and evenings.
• Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Experience with Microsoft Office products.

Responsibilities

• Achieve or exceed sales targets by promoting and cross-selling banking products and services to existing and prospective customers.
• Develop and maintain customer relationships to understand financial needs and provide tailored solutions.
• Prospect for new clients through networking, referrals, lead calling, portfolio management, and community engagement.
• Meet customers’ transactional, servicing, and product needs.
• Deliver personalized, seamless, attentive customer service and an elevated customer experience.
• Build customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms and educate them about self-service options.
• Communicate with customers in person, by phone, and through digital channels.
• Follow regulatory requirements and internal policies related to risk and fraud defense; identify and escalate risk concerns through appropriate channels.
• Collaborate with team members and partners to meet branch goals and support overall performance.
• Support nearby branch locations when required by business needs.

Benefits

• The job posting refers to a competitive rewards package and benefits designed to support employees, their families, and well-being, but does not specify individual benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED