Relationship Banker- North Hagerstown Branch/ Hagerstown MD

M&T Bank•Hagerstown, MD

2d•$21 - $34•Onsite

About The Position

The Relationship Banker position is a key role within the branch, focusing on sales, service, and referral opportunities to achieve overall branch goals. This role is instrumental in driving customer flow and growing the business by identifying sales opportunities with existing customers. The Relationship Banker must stay current on operational, product, and system changes, and demonstrate strong risk management skills to minimize losses and prevent fraud.

Requirements

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized individual with time management and prioritization skills.
Demonstrated financial services product knowledge.
Ability to communicate with tact and diplomacy with internal and external customers.
Proficient with internet user-level technology.

Nice To Haves

Candidates with a background in relationship-based sales, branch banking, and retail banking are preferred, particularly those who exhibit strong leadership qualities.
Associates degree
Notary public license
Bilingual based on branch needs

Responsibilities

Identify customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.
Specialize in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
Play a key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling).
Engage in the Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up).
Manage Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
Complete basic research on customer profiles to assess potential ways to add value to clients' banking relationships and transition to needs-based discussions on financial goals.
Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
Proactively reach out to clients via e-mail or phone to follow up and educate on value-added products/services to address client needs.
Onboard new customers through customer outreach (regardless of available channel, and individual who opened account).
Establish trust with existing clients through proactive outreach regularly.
Schedule preset appointments for the following week and hold appointments each week.
Adequately prepare for scheduled appointments before customer meetings (prepare for sales interactions with pre-call plan).
Perform customer servicing interactions.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.