Relationship Banker - Mid- Ohio Market

Bank of America•Grove City, OH

2d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps clients with their financial lives by engaging them in the financial center lobby, educating them about self-service resources, and assisting with transactions. The role includes accurately and efficiently processing cash transactions when needed and having in-depth conversations to understand clients’ financial and life priorities and connect them with appropriate solutions. The position is open across the Mid-Ohio market. The specific Financial Center location is based on business needs. The employee trains at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. Bank of America describes its workplace approach as an in-office culture, with role-specific flexibility based on responsibilities and business needs. This is a first-shift, 40-hour-per-week role. The position is based in the Columbus, Ohio area, at the listed Georgesville Square Financial Center, though assignments may be elsewhere in the market. Compensation is $25.00–$26.77 per hour, with offers determined by experience, education, and skill set. The role has a base salary and is not incentive eligible. It is currently benefits eligible.

Requirements

High school diploma, GED, secondary school credential, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently.
Work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate’s degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
Process cash transactions accurately and efficiently as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.

Benefits

Benefits eligibility
Paid time off
Resources and support for employees’ physical, emotional, and financial wellness
Affordable, competitive, and flexible benefits

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