Relationship Banker - Hollywood area

Bank of America•Los Angeles, CA

20d•$25 - $27•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by engaging clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and processing cash transactions accurately and efficiently when needed. They have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their financial goals. The role operates within Bank of America’s in-office culture and emphasizes Responsible Growth, operational excellence, client experience, and adherence to established processes, applicable laws, and regulations. The position is based at one of the listed financial centers in the Hollywood and Los Angeles, California area, and may require travel to another financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school qualification, or equivalent.
Strong work ethic, self-motivation, and focus on results while acting in the client’s best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on simple banking transactions using self-service technology, such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed and manage cash responsibilities.
Build client relationships, understand financial and life priorities, and connect clients to solutions that meet their financial needs and goals.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and network.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.