Relationship Banker

INB, N.A.•Bloomington, IL

just now•Onsite

About The Position

At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day. As the front-line customer ambassador for INB, the Relationship Banker is crossed trained to provide a World-Class experience for customer. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them. They will educate customers about INB’s financial product options and refer or sell the appropriate products and services matching the customer’s needs. Participate in the daily operations of the branch, which could include, assisting customers with account openings, account management and other financial service needs and maintenance. They provide timely and efficient completion of customer transactions while maintaining accurate records and thorough handling of all monies assigned. Also, proactively participates in the sales/quality referral process of the branch as directed by management.

Requirements

Manage difficult or emotional customer situations.
Respond promptly to customer needs.
Solicit customer feedback to improve service.
Respond to requests for service and assistance.
Meet commitments.
Approach others in a tactful manner.
React well under pressure.
Treat others with respect and consideration regardless of their status or position.
Accept responsibility for own actions.
Follow through on commitments.
Demonstrate accuracy and thoroughness.
Look for ways to improve and promote quality.
Apply feedback to improve performance.
Monitor own work to ensure quality.
Effectively listen and recognize the needs of customers and provide solutions.
High school diploma or equivalent required.
Ability to communicate effectively and clearly (both written and verbally).
Ability to read, write and comprehend simple instructions, short correspondence, and memos.
Ability to perform basic mathematical calculations; add, subtract, multiply, and divide.
Ability to accurately count and process large sums of cash.
Ability to use good judgement in making routine and complex decisions.
Excellent customer service skills with the ability to sell products and Services.
Goal oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals.
Flexibility is necessary with the ability to adapt in an ever-changing environment.
Proficient in all Microsoft Office programs.
Ability to quickly learn other bank related programs.

Nice To Haves

Previous banking or teller experience.
Previous customer contact/cross-sell position experience.

Responsibilities

Provide a World-Class experience for customers.
Effectively communicate all available options to customers.
Educate customers about INB’s financial product options.
Refer or sell appropriate products and services matching customer needs.
Participate in daily branch operations, including assisting customers with account openings, account management, and other financial service needs and maintenance.
Provide timely and efficient completion of customer transactions.
Maintain accurate records and thorough handling of all monies assigned.
Proactively participate in the sales/quality referral process of the branch as directed by management.