Relationship Banker Downtown Los Angeles

Wells Fargo & Company•Los Angeles, CA

4d•Onsite

About The Position

Wells Fargo is seeking a Relationship Banker (SAFE) for its National Branch Network within the Consumer, Small & Business Banking division. This role involves building customer relationships, understanding their needs, and offering a range of Wells Fargo's retail banking deposit and credit products and services. The position requires analyzing business challenges related to full-service banking, presenting recommendations, opening and servicing accounts, and coordinating with internal partners and external sources to enhance the customer experience. Relationship Bankers also connect customers with appropriate partners or relationship managers, collaborate with financial advisors for investment and retirement needs, and promote self-service digital banking options. This SAFE position involves customer contact and may include offering/negotiating terms or taking applications for dwelling-secured transactions, requiring compliance with the SAFE Mortgage Licensing Act of 2008 and Regulation Z (LO) requirements. Employees not fully licensed at hire will participate in the Branch Banking Licensed Banker licensing program as a temporary Relationship Banker LP (SAFE) until licensing requirements are met, after which they transition to the Relationship Banker (SAFE) role.

Requirements

2+ years of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education.
1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience.
1+ year of building and maintaining effective relationships with customers and partners.
Current registration for FINRA Series 6 and Series 63 (or FINRA recognized equivalents) is required for this role or must be completed within a specified period.
For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite will be required.
For certain states, FINRA Series 65 (or equivalent) examination will also be required to be attempted within a specified period of time.
State Insurance license(s) are required for this role and must be completed within a specified period.
Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment.
Meeting enhanced financial fitness and criminal background standards.
This position requires SAFE registration at the time of employment.
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
A current credit report will be used to assess financial responsibility and credit fitness.

Nice To Haves

Successfully completed Financial Industry Regulatory Authority (FINRA) Series 6 and Series 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration.
State Insurance license(s).
Customer service focus with experience handling transactions across multiple systems.
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Strong verbal, written, and interpersonal communication skills.
Knowledge and understanding of book of business processes to actively manage a group of Wells Fargo customers to meet their needs and grow the business.
Ability to be proactive, innovative, and creative in meeting customer and enterprise needs.
Ability to make client calls and actively participate in the sales development process.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to follow policies, procedures, and regulations.
High motivation with ability to successfully meet team objectives while maintaining individual performance.
Experience mentoring and peer-coaching.
Experience assessing customer needs and recommending products/services to fulfill those needs.
Experience using business acumen to provide financial services consultation to small business customers.
Knowledge and understanding of financial services consumer lending products.
Ability to educate and connect customers to technology and share the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.

Responsibilities

Build relationships with customers and understand their needs.
Identify opportunities to offer Wells Fargo retail banking deposit and credit products and services.
Analyze tactical business challenges related to full-service banking.
Present recommendations for resolving customer inquiries and service requests.
Open and service accounts within authorized limits.
Create plans for follow-up and scheduled contacts with customers.
Provide information to internal partners and external sources to enhance customer experience.
Identify opportunities to leverage partners and connect customers with the appropriate partner or relationship manager.
Partner with financial advisors to address customer investment or retirement needs.
Provide self-service digital banking options to customers.