Relationship Banker - Waterside Crossing Financial Center

Bank of America•Denver, CO

12d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by building connections with clients and supporting their financial goals. This role engages clients in the financial center lobby, educates them about self-service options, and assists with transactions through mobile banking, online banking, and ATMs. The position also processes cash transactions accurately and efficiently as needed. Relationship Bankers have in-depth conversations with clients to understand their financial and life priorities and connect them with suitable solutions. They manage financial center traffic, appointments, and outbound calls; collaborate with specialists in small business, lending, and investments; and contribute to a positive client experience while following the bank’s risk, operational, and compliance practices. This role is based in Bank of America’s in-office financial center environment and requires working 40 hours per week, including weekends and/or extended hours as scheduled.

Requirements

High school diploma, GED, secondary school credential, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to focus on results while acting in the client’s best interest.
Availability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Build relationships with clients to understand their financial needs and connect them to solutions that meet their goals.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines, applicable laws, and regulations in daily activities.
Partner with experts in small business, lending, and investments to grow business knowledge and network.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive a positive client experience.
Manage cash responsibilities.