Relationship Banker - Glendale Burbank area

Bank of America•Burbank, CA

18d•Onsite

About The Position

At Bank of America, the Relationship Banker helps make financial lives better by engaging clients and connecting them with banking solutions. This role is based in the Glendale–Burbank market, with the specific financial center assignment determined by business needs. Teammates may train at one financial center and later move to another location within a reasonable commuting distance of home, as permitted by applicable law. The position engages clients in the lobby, educates and assists them with self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. Relationship Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions aligned to their goals. The role is based in an in-office financial center environment and requires working weekends and/or extended hours and traveling to financial center locations within a reasonable distance. The position is first shift, 40 hours per week, and pays $25.00–$26.77 per hour. Pay is base salary and is not incentive eligible; offers are determined based on experience, education, and skill set. The role is benefits eligible. Bank of America provides access to paid time off and other employee resources and support.

Requirements

High School Diploma, GED, secondary school education, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively, get things done, and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently and focus on results while acting in clients’ best interests.
Ability to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Build relationships with clients and understand their financial and life priorities to connect them with solutions that meet their financial needs and goals.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and network.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.