Relationship Banker

M&T Bank•Hartford, CT

2d•$23 - $38•Onsite

About The Position

The Relationship Banker identifies customer needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. This role specializes in the branch customer experience through lobby management, servicing, and sales interactions for retail and business customers. The position is the focal point in the branch for sales, service, and/or referral opportunities in support of overall branch goals and activity requirements. It is a key driver of customer flow in the branch to support these activities, servicing existing customers and growing the business through identifying sales opportunities. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized individual with time management and prioritization skills.
Demonstrated financial services product knowledge.
Ability to communicate with tact and diplomacy with internal and external customers.
Proficient with internet user-level technology.
Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.

Nice To Haves

Associates degree
Notary public license
Bilingual based on branch needs

Responsibilities

Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals.
Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients.
Onboard new customers through customer outreach (regardless of available channel, and individual who opened account).
Establish trust with existing clients through proactive outreach regularly.
Schedule preset appointments for the following week and hold appointments each week.
Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan).
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Perform customer servicing interactions.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.