Relationship Banker - Team Lead - Seminole Branch

Regions•Seminole, FL

2d•$49,895 - $61,880•Onsite

About The Position

At Regions, the Relationship Banker – Team Lead meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The position also coaches a team of bankers and oversees some branch activities when the Branch Manager is absent. It offers an opportunity for candidates with retail or sales experience to pursue growth, development, and upward mobility. The role supports Regions’ mission to improve the lives of customers and communities. The successful candidate is individually driven and competitive, works with a team toward shared goals, and demonstrates strong communication, leadership, and personalized customer-service skills. The position is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Strong communication, customer focus, relationship-building, and leadership skills.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Supervisory or management experience.

Responsibilities

Partner with the Branch Manager to guide and direct branch activities.
Achieve branch targets and goals by identifying customer needs and providing expert guidance about Regions’ solutions.
Make outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Partner with branch leadership on business development opportunities and promote financial wellness in local communities.
Coach junior-level bankers to strengthen product knowledge and identify customer needs.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking offerings.
Help provide an optimal customer experience, including greeting customers and processing transactions as needed.
Oversee branch operational and compliance-related tasks and ensure teams understand procedural changes.
Resolve escalated issues, primarily in the Branch Manager’s absence, which may include team scheduling, counseling associates, or providing input on hiring decisions.
Refer customers to internal experts when additional financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties delegated by the Branch Manager and support sound banking practices by managing, identifying, and reporting operational risks.