Relationship Banker

Torrington Savings Bank•Bristol, CT

9d•$48,575 - $59,898•Hybrid

About The Position

The Relationship Banker plays a key role in driving the branch’s sales and relationship management efforts. This position is responsible for identifying customer needs, delivering tailored financial solutions, and building strong customer relationships through a consultative, customer-focused approach. Working closely with the Branch Manager, the Relationship Banker proactively acquires and grows deposit and loan relationships through outreach, scheduled appointments, and customer follow-up. This role helps expand the branch’s customer base and portfolio by identifying customer needs, recommending appropriate products and services, referring customers to other business lines, and ensuring every interaction reflects the Bank’s service standards. The Relationship Banker also provides operational support when needed, assisting on the teller line and helping maintain a consistent customer experience across all service channels. In addition, this role provides supervisory support within the branch, helping reinforce operational standards, service quality, and overall branch performance. The Relationship Banker serves as a trusted financial resource, building long-term relationships that support customer satisfaction and the Bank’s growth objectives.

Requirements

A minimum of 2-4 years of experience in Retail Banking, sales, or customer service is required.
Demonstration of strong interpersonal and communication skills, with the ability to build relationships, identify customer needs, and provide appropriate financial solutions.
NMLS Certification required.

Nice To Haves

Experience with consumer lending and new account opening is preferred.
Success in this role requires a proactive sales mindset, operational accuracy, and commitment to delivering exceptional customer experience.

Responsibilities

Proactively engage with customers to understand their financial needs and recommend appropriate solutions.
Conduct outreach to existing and prospective customers to strengthen relationships and identify growth opportunities.
Schedule and conduct customer appointments and follow up to ensure needs are met.
Refer customers to other business lines to provide a full range of financial solutions.
Contribute to branch sales and service initiatives through collaboration, teamwork, and participation in campaigns and outreach efforts.
Deliver exceptional service by actively listening to customers, addressing inquiries, and resolving concerns promptly.
Model the Bank’s customer service standards in all interactions, ensuring a positive and professional experience.
Assist customers with digital banking tools and services to enhance convenience and engagement.
Provide coverage on the teller line as needed, ensuring accuracy, efficiency, and adherence to operational procedures.
Maintain compliance with all Bank policies, security requirements, and regulatory standards.
Support daily branch operations through cash handling, balancing, and dual control procedures when required.
Serve as Manager on Duty in the absence of branch management, helping oversee daily branch operations and ensuring service and operational standards are maintained.
Provide leadership support within the branch by reinforcing operational standards, service expectations, and overall branch performance.
Serve as a resource for the frontline staff by providing guidance, answering questions, and supporting adherence to Bank policies and procedures.
Help promote a positive team environment through collaboration, communication, and accountability.
Represent the Bank in the community through professional interactions that promote the Bank’s reputation and visibility.
Perform additional responsibilities as directed by the Branch Manager or Assistant Branch Manager.