Relationship Banker

Old National Bank • Mundelein, IL

1d • Onsite

About The Position

Old National Bank, established in 1834 with over $70 billion in total assets, is a regional powerhouse deeply rooted in its communities. The bank is committed to helping clients achieve their goals, social responsibility, and investing in communities through volunteering and charitable giving. They seek highly motivated and talented individuals, offering competitive compensation, an incentive program, and a comprehensive benefits package including medical, dental, vision insurance, 401K, continuing education opportunities, and an employee assistance program. Old National also fosters an inclusive environment through various Impact Network Groups. The Relationship Banker role involves developing and cultivating long-term client relationships by providing insight, advice, and personalized financial solutions. Key responsibilities include retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to various product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing transactions. Relationship Bankers are also expected to be active in their communities through outreach efforts and service with community organizations.

Requirements

• High School diploma or GED Equivalent
• Minimum one year relationship-based client consultation and/or consultative sales experience
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
• Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending (for Relationship Banker II)
• Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register (for Relationship Banker II)

Nice To Haves

• Banking industry experience is a plus.
• Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations (for Relationship Banker II).

Responsibilities

• Develop and cultivate long-term client relationships by providing insight, advice, and personalized financial solutions.
• Retain and deepen existing client relationships through cross-selling and establishing new banking relationships.
• Refer clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial).
• Educate clients on digital solutions, including mobile, online, and ATM offerings, to enhance their service experience.
• Provide account servicing and maintenance, and effectively resolve client servicing issues.
• Process all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Be active in communities through outreach efforts and through service with community organizations.
• Consult with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with financial objectives.
• Maintain contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.).
• Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls.
• Maintain well-developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs.
• Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team’s skills and performance.
• Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources.
• Follow all fraud prevention procedures and attend training to stay up-to-date on evolving fraud tactics.
• Execute strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, and monitoring and seeking client feedback.
• Contribute to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment.
• Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts.
• Demonstrate ability to handle all transactions, servicing needs and inquiries upon completion of required training.
• Achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles.
• Manage an assigned client portfolio to handle all consumer banking relationship needs (for Relationship Banker II).
• Complete Relationship Banker Development Program to demonstrate advanced proficiency in role (for Relationship Banker II).

Benefits

• Competitive compensation with salary and incentive program
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Continuing education opportunities
• Employee assistance program
• Variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees