Relationship Banker - Baltimore Market

Bank of America•Baltimore, MD

20h•Onsite

About The Position

At Bank of America, Relationship Bankers help clients with their financial needs while supporting the bank’s commitment to Responsible Growth. This role engages clients in the financial center lobby, educates them about and assists with self-service banking options, and accurately processes cash transactions as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with appropriate solutions. The position also supports an inclusive, collaborative culture and an in-office approach aligned with role responsibilities and business needs.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technology, including ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to focus on results while acting in clients’ best interests.
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions through mobile banking, online banking, ATMs, and other self-service resources.
Accurately and efficiently process cash transactions as needed.
Build relationships with clients and understand their financial needs and priorities.
Connect clients to solutions that support their financial goals.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines, and comply with applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and the professional network.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.