Relationship Banker
Hoyne•Chicago, IL
•Onsite
About The Position
The Relationship Banker supports Hoyne’s mission of delivering exceptional customer service by acting as a trusted financial partner for clients. This role combines customer engagement, account management, sales, and teller level operational duties. Relationship Bankers identify customer needs, recommend appropriate solutions, and ensure smooth, accurate banking transactions while upholding Hoyne’s standards of professionalism and care along other duties and projects assigned.
Requirements
- High school diploma or GED required.
- Strong communication, interpersonal, and problemsolving skills.
- Ability to quickly learn banking systems, procedures, and digital platforms.
Nice To Haves
- 1–3 years of experience in banking, customer service, or retail sales preferred.
- Cash handling experience preferred.
Responsibilities
- Build meaningful, longterm customer relationships by understanding financial needs and recommending suitable Hoyne products and services.
- Proactively deepen existing relationships through personalized outreach, crossselling, and referrals to internal specialists (e.g., Mortgage, Business Banking, Investments when applicable).
- Serve as a knowledgeable, trusted point of contact for customers seeking guidance on financial solutions.
- Execute teller transactions including deposits, withdrawals, payments, transfers, and cashdrawer balancing.
- Maintain operational accuracy, compliance, and adherence to Hoyne policies and regulatory standards.
- Recognize and address potential fraud, suspicious activity, or risk indicators consistent with federal and bank policies.
- Maintain confidentiality of customer information and ensure compliance with privacy and security requirements.
- Follow all operational procedures, documentation standards, and auditready practices.
- Support branch growth by meeting or exceeding individual KPIs including but not limited to deposit growth, new account acquisition, and new household acquisition.
- Achieve high customer satisfaction scores.
- Ensure effective resolution of customer issues.
- Maintain strong digitalchannel engagement.
- Ensure balanced cash drawers.
- Maintain low error rates.
- Ensure consistent compliance with regulatory and internal controls.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
