Relationship Banker Trainee

Fidelity Cooperative Bank•Leominster, MA

1d•Onsite

About The Position

In this customer-facing role, the Relationship Banker Trainee will provide exceptional customer care to the Bank’s customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Fidelity Bank Retail Banking Center location.

Requirements

High school diploma (or G.E.D.)
Willingness to pursue higher education
To complete The College Experience course within 12 months of hire

Responsibilities

Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
Safeguards customer trust by upholding duty of customer confidentiality
Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
Must comply with all required laws, regulations, policies, and procedures
Timely completion of all assigned learning activities
Actively participate in Banking Center meetings and one-on-one coaching sessions
Participation/volunteerism in community groups and events
Additional duties as assigned