Relationship Banker - Team Lead - Northeast St. Pete Branch

Regions Bank•Tampa, FL

1d•$49,895 - $61,880•Onsite

About The Position

The Relationship Banker – Team Lead meets with customers and prospects in person and by phone to identify their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role also coaches a team of bankers and oversees some branch activities when the Branch Manager is absent. It is suited to candidates with retail or sales experience who are interested in growth, development, and upward mobility. The successful candidate is individually driven and competitive while also working collaboratively toward branch goals. The position calls for strong communication and leadership skills and the ability to provide personalized customer service. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and is eligible for overtime for hours worked in excess of 40 per week and for incentive plans.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Supervisory or management experience.

Responsibilities

Partner with the Branch Manager to guide and direct branch activities.
Achieve branch targets and goals by identifying customer needs and providing expert guidance about Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand customer relationships and acquire new customers.
Partner with branch leadership on new business development opportunities and promote financial wellness in local communities.
Coach junior-level bankers to strengthen their product knowledge and ability to identify customer needs.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
Educate customers on digital solutions, including mobile, online, and ATM offerings.
Provide an optimal customer experience, including sharing responsibility for greeting customers and processing transactions.
Oversee branch operational and compliance-related tasks and ensure branch teams understand procedural changes.
Resolve escalated issues, primarily when the Branch Manager is absent; these may include team scheduling, associate counseling, or input into hiring decisions.
Refer customers to internal experts when additional financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.