Relationship Banker III

CHEMUNG CANAL TRUST COMPANY N A•Town of West Seneca, NY

21h•$24 - $30

About The Position

The Relationship Banker III provides exceptional service to new and established financial institution clients, supports branch operations, and builds customer relationships through needs-based recommendations, sales, and service. The role helps achieve individual and branch goals, generates qualified referrals, handles routine and complex transactions, and supports deposit and loan application processes in compliance with operational and regulatory requirements. The Relationship Banker III actively develops and supports branch employees through training, coaching, feedback, huddles, and meetings, and serves as manager when the Branch Manager is absent. The position also supports branch staffing and reporting, maintains customer relationships, helps serve small business customers, and participates in community activities that support outreach and CRA goals. The role may require supporting multiple branch locations.

Requirements

High school diploma or equivalent required.
At least 3 years of banking experience or considerable relevant customer service experience.
Proficient analytical, mathematical, reading, and writing skills.
Proficient communication, interpersonal, and sales skills.
Comprehensive knowledge of operating policies and procedures affecting consumer services.
Thorough knowledge of the features and benefits of company consumer products and services.
Basic computer skills, including Microsoft Outlook, Word, and Excel.
Ability to lift up to 50 pounds of coin.
Ability to support multiple branch locations as needed.
Obtain and maintain active NMLS registration; possess and utilize a Lending Line.

Nice To Haves

Business-related college courses preferred.

Responsibilities

Proactively expand customer relationships to achieve individual and branch goals, demonstrating sales leadership through service and product knowledge.
Make outbound calls and conduct needs assessments to generate qualified referrals for other products, channels, and lines of business, and meet partner referral goals.
Assist in training, coaching, and motivating branch staff; provide timely, candid, constructive feedback and complete performance reviews when responsible for doing so.
Lead branch huddles, meetings, and one-on-one coaching sessions; develop branch staff and provide regular cross-training and on-the-job training.
Serve as manager in the Branch Manager’s absence.
Lead and manage branch staffing and retail and operational reports, and ensure staff complete required training.
Process routine and complex customer transactions, including deposits, withdrawals, and loan payments; balance a cash drawer and safeguard against fraud.
Assist with maintaining and servicing ATMs, Night Drops, and Cash Advance Machines.
Research customer inquiries, order checks and debit cards, return calls, and address other customer service needs to support retention and identify sales opportunities.
Use needs-based assessment tools, including the Client Relationship Worksheet, to assess customer needs and recommend and sell appropriate solutions in person and by phone.
Open personal and business deposit accounts, enter and follow through on loan applications, prepare related documentation, and follow up with clients after accounts are opened.
Provide courteous and efficient customer service and maintain an understanding of industry trends affecting customers.
Obtain and maintain active NMLS registration and use a Lending Line.
Complete effective business calls with or without the Branch Manager.
Serve small business customers as needed and sell to branch-managed businesses when no Branch Manager is available.
Participate in community activities that may generate customer leads and support the organization’s Community Outreach and CRA goals and initiatives.
Follow legal, corporate, regulatory, and other operational controls to protect client bank assets.
Conform to General Performance Expectations applicable to all employees.