Relationship Banker II - Champion Forest Branch

Regions Bank•Houston, TX

9d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The position is suited to candidates with retail or sales experience who want to build a banking career with opportunities for growth and development. The role calls for an individually driven, competitive team member with strong communication skills and an ability to identify customer needs. The Relationship Banker II helps achieve branch goals, develops customer relationships, advises customers on consumer and business banking products, and supports a consistent customer experience. The position follows bank procedures and applicable laws and regulations, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is full-time, incentive eligible, and eligible for overtime for hours worked in excess of 40 per week. The location is the Champion Forest branch in Spring, Texas.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Take ownership of and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.