Relationship Banker II - Broadway & Campbell Safeway - Tucson, AZ (38 hrs)

U.S. Bank•Tucson, AZ

12d•Onsite

About The Position

Relationship Bankers build customer relationships through in-person, appointment-based, and virtual interactions, providing counsel while using a digital-first approach. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with each customer’s goals. The role also includes proactive outreach and follow-up, providing a consistent client experience, and helping customers use digital and self-service banking options. The banker works collaboratively with branch team members and partners, maintains knowledge of consumer and business banking products and services, opens consumer and business accounts, completes service requests, and submits credit applications. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks. The role is based at a U.S. Bank location for all scheduled work days.

Requirements

High school diploma or equivalent.
Typically a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal background and credit-check requirements.
Work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, learning about clients’ financial needs and banking channel preferences.
Identify solutions for new and existing clients by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and support operational excellence and accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision
Basic term and optional term life insurance
Short-term and long-term disability insurance
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation, from two to five weeks depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension, subject to eligibility requirements