Relationship Banker II - Mandarin

Regions Bank•Jacksonville, FL

10d•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to identify financial needs and offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works effectively as part of a team, and has strong communication and customer-needs identification skills. The position works toward branch targets and goals, builds customer relationships, acquires new customers through outbound calls, and educates customers about consumer and business banking products, services, and digital banking options. It also involves delivering a consistent customer experience, resolving customer issues, referring complex needs to internal experts, and following bank procedures and applicable regulations. The role requires NMLS registration and is eligible for overtime and incentive compensation.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls to customers and prospects using generated lead lists to expand relationships and acquire new customers.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit products.
Educate customers about digital banking options, including mobile, online, and ATM services.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to internal experts.
Follow bank processes, procedures, laws, and regulations, including duties assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.