Relationship Banker II - Knoxville Area Branches

Regions•Knoxville, TN

1d•$43,814 - $52,402•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs, then proactively offers suitable products, services, and guidance to help them reach their financial goals. The role is suited to candidates with retail or sales experience who want to build a career with opportunities for growth, development, and upward mobility. The successful candidate is individually driven and competitive, works well as part of a team, excels at identifying customer needs, and communicates effectively. The position is based in the greater Knoxville area, with a listed location at Cumberland Avenue in Knoxville, Tennessee. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Meet branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about digital banking offerings, including mobile, online, and ATM services.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Take ownership of and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.