Relationship Banker II

Mascoma Bank • Enfield, NH

8d

About The Position

Mascoma Bank is seeking a Relationship Banker II to join its Retail Team. The role is a first point of contact for customers, assisting with daily banking transactions and inquiries while providing exceptional service. The position also provides an elevated level of service, including opening and closing accounts, promoting technology tools and resources, and discussing mortgage and lending options.

The Relationship Banker II helps customers find solutions and understand the bank’s products and services, including mortgage and home equity products. The role guides customers through account-opening and application processes, supports them in managing their finances, and takes ownership of the customer experience. It also requires safeguarding confidential and negotiable records and following the bank’s policies and procedures, including applicable BSA/CIP, OFAC, security, operations, and personnel requirements.

Final candidates must successfully complete background and credit screenings. Mascoma Bank describes its commitment to belonging, diversity, equity, and inclusion and is an Equal Employment Opportunity and Affirmative Action employer.

Requirements

• 1–3 years of experience in retail banking.
• Knowledge of computers and strong typing skills.
• Strong written and verbal communication skills.
• Proficiency in problem-solving.
• A positive attitude and enjoyment of working with people as part of a team.
• Flexibility in job schedules and work locations, including Saturday and early-morning drive-up hours.
• Professional appearance, grooming, and dress consistent with Mascoma Bank’s appearance policy.
• Ability to maintain the confidentiality and privacy of customer information.
• Successful completion of background and credit screenings as part of the hiring process.

Nice To Haves

• College degree preferred.

Responsibilities

• Assist customers with daily banking needs, including deposits and withdrawals.
• Build and enhance customer relationships by resolving issues and identifying ways to improve customers’ financial lives.
• Help customers understand the bank’s products and services and identify options that make banking easier.
• Understand mortgage and home equity products and position them for customers through application and closing.
• Guide customers through account-opening and application processes and help set expectations for managing their finances.
• Demonstrate a helpful, friendly, positive attitude in customer interactions.
• Put the customer first by taking ownership of the customer experience and striving for first-contact resolution.
• Maintain a neat and orderly work area and properly secure negotiable and confidential records.
• Understand and adhere to Mascoma Bank policies and procedures, including BSA/CIP and OFAC monitoring and reporting, security, operations, and personnel policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed