Relationship Banker II (Governors Square)

TD Bank • Bear, DE

3d • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and delivering personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

The banker manages client leads and outbound efforts at a bank location, engages clients through walk-ins, appointments, and outreach, and identifies opportunities to meet their financial objectives. The position includes leading discovery conversations, understanding expressed and unexpressed needs, providing tailored guidance across a broader range of products and services, and managing more complex client scenarios. It also involves mortgage-related inquiries and referrals, effective partner collaboration, proactive follow-through, and advocacy for clients.

The role serves as an accountable point of contact for client concerns and relationship growth. It requires sound judgment, accurate documentation, compliance with applicable policies and regulations, and attention to risk indicators. The banker also supports team workflow and contributes to a positive, collaborative work environment.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management and outbound efforts at a bank location.
• Identify opportunities to deepen client relationships and help clients meet their financial objectives.
• Engage clients through walk-in, appointment, and outbound opportunities, using discovery and active listening to understand their needs.
• Use TD systems and tools to identify appropriate solutions and next actions, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage more complex client scenarios and collaborate with partners to ensure appropriate recommendations, referrals, and execution.
• Anticipate client needs through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Serve as the primary point of accountability for client concerns, resolving them where possible and escalating them in a timely manner when needed.
• Support client acquisition, retention, and relationship growth for the bank location.
• Maintain accurate client information and documentation, follow operational guidelines, and comply with risk, AML, and regulatory requirements.
• Verify client identification, maintain data integrity, follow authentication standards, and escalate discrepancies or risk indicators as appropriate.
• Act as a team leader by monitoring workflow, prioritizing tasks, and delegating responsibilities.
• Complete required training, strengthen risk and compliance knowledge, collaborate with colleagues, and contribute insights and best practices to the team.
• Participate in performance and development activities and demonstrate TD leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity incentive awards
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED