Relationship Banker II

Mascoma Bank • Enfield, NH

7d

About The Position

Mascoma Bank’s Retail Team is seeking a Relationship Banker II to provide exceptional customer service and help improve customers’ financial well-being. This role is one of the first points of contact for customers, supporting daily banking transactions and inquiries while providing an elevated level of service. The position also helps customers open and close accounts, use the bank’s technology tools, and understand mortgage, home equity, and other lending options.

The Relationship Banker II guides customers through account-opening and application processes, explains suitable banking products and services, and supports customers through mortgage and home equity applications and closings. The role requires a helpful, positive approach, ownership of the customer experience, attention to confidentiality and security, and adherence to the bank’s policies and procedures. The position may require flexibility in schedules and work locations, including Saturdays and early-morning drive-up hours.

Requirements

• 1–3 years of experience in retail banking.
• Knowledge of computers and strong typing skills.
• Strong written and verbal communication skills.
• Proficiency in problem-solving.
• Positive attitude and ability to work with people as part of a team.
• Flexibility in job schedules and work locations, including Saturdays and early-morning drive-up hours.
• Professional appearance consistent with Mascoma Bank’s appearance policy.
• Ability to maintain the confidentiality and privacy of customer information.
• Successful completion of background and credit screenings as part of the hiring process.

Nice To Haves

• College degree preferred.

Responsibilities

• Assist customers with daily banking needs, including deposits and withdrawals.
• Build and strengthen customer relationships by resolving issues and identifying ways to improve customers’ financial lives.
• Explain products and services that can help customers make banking easier and choose appropriate options.
• Understand mortgage and home equity products and position them for customers through application and closing.
• Guide customers through account-opening and application processes and help them understand how to manage their finances.
• Provide friendly, positive service and take ownership of the customer experience, aiming for first-contact resolution.
• Maintain a neat and orderly work area and secure negotiable and confidential records.
• Follow Mascoma Bank policies and procedures, including BSA/CIP and OFAC monitoring and reporting, security, operational, and personnel policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed