Relationship Banker II

Trustmark Bank•Memphis, AL

About The Position

Relationship Bankers identify customer needs and match them with appropriate banking products and services to support customer satisfaction, loyalty, and financial well-being. Through proactive sales and service efforts and by recognizing referral opportunities, they deepen customer relationships while processing cash and non-cash transactions. The role also includes coaching and mentoring Relationship Bankers and Tellers, reviewing and approving specified transactions, managing branch cash shipments and vault operations, and originating consumer loans. This is a brief description and is not limited to the duties listed; management may add, delete, or modify responsibilities during employment.

Requirements

High school diploma or GED.
Two years of face-to-face customer service experience, retail sales experience, or prior Trustmark Relationship Banker experience with a demonstrated record of exceeding individual performance goals.
Ability to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within two years of employment.
Ability to register with the National Mortgage Licensing System and Registry (NMLS).
Ability to use basic math concepts, handle routine transactions, and close out the cash drawer.
Exceptional customer service skills and ability to learn and communicate Trustmark products.
Pass appropriate customer service and math assessment tests.
Ability to meet sales goals in a retail environment.
Basic computer skills and ability to learn internal technology systems.
Strong verbal and written interpersonal and communication skills.
Time management skills.
Detail-oriented approach focused on quality and accuracy.
Professional appearance and manner, as the position works with the public daily.
Ability to sit or stand for long periods and use a computer keyboard and/or mouse while viewing computer screens.
Ability to lift at least 20 pounds to process boxed or bagged coins.

Nice To Haves

Prior supervisory experience in a retail or bank environment.
Prior experience processing consumer or mortgage loans.
Two years of banking industry knowledge, specifically of the Relationship Banker position.

Responsibilities

Identify customer needs and make appropriate referrals through proactive sales and service efforts.
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, and other offerings.
Deliver customer experiences that follow Trustmark’s service standards.
Safeguard bank assets and the security of the working environment while accurately processing deposits, withdrawals, collection items, wire transfers, credit card transactions, loan payments, and customer account openings, closings, and maintenance.
Balance the cash drawer daily, checking cash totals and confirming that appropriate documents have been executed.
Meet quarterly sales and referral goals while providing excellent customer service and converting service opportunities into sales.
Make outreach calls to customers and prospects.
Comply with bank guidelines, policies, procedures, and performance standards.
Coach and mentor Relationship Bankers and Tellers.
Review and approve transactions, including night drop contracts and logs, ATM deposits, collection items, money orders, official checks, and cash drawers.
Handle branch cash shipments and vault management.
Originate consumer loans.
Perform additional duties as assigned.