Relationship Banker II - Nine Eagles

Regions Bank•Tampa, FL

19d•$46,120 - $55,160•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs and offer appropriate products, services, and guidance to help them achieve their financial goals. The position supports branch targets, builds customer relationships, and acquires new customers through proactive outreach. It is suited to candidates with retail or sales experience who are interested in career growth and development. The role requires individual drive, competitiveness, teamwork, strong communication, and a customer-focused approach. The Relationship Banker II educates customers about Regions’ consumer and business products and services, including loan and deposit products, and helps them use mobile, online, and ATM banking. The role may include greeting customers and processing transactions, resolving customer issues, and referring customers with complex needs to internal experts. The banker follows bank procedures and applicable laws and regulations, completes duties assigned by the Branch Manager, and helps maintain sound banking practices and identify and report operational risks. The position is overtime eligible for hours worked over 40 per week, is incentive eligible, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Meet with customers and prospects in person and by phone to identify financial needs and offer suitable products, services, and guidance.
Achieve branch targets and goals by identifying customer needs and explaining Regions’ solutions.
Make outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers with complex financial goals and needs to internal experts.
Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help manage, identify, and report operational risks.