Relationship Banker II - Mascoutah

Regions Bank•Mascoutah, IL

25d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in a banking career with opportunities for growth and development. Successful candidates are individually driven and competitive while working collaboratively, identifying customer needs, and communicating effectively. The position works as part of a branch team to provide a consistent customer experience, support branch goals, resolve customer issues, and follow banking processes and applicable regulations. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The position is incentive-eligible and eligible for overtime under the Fair Labor Standards Act; hours worked in excess of 40 per week must be tracked. The role is full-time and located in Mascoutah, Illinois.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication skills and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls to customers and prospects using generated lead lists to expand customer relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, which may include greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated or assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.