Relationship Banker II - Nine Eagles

Regions Bank•Tampa, FL

18d•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who want to build a career with opportunities for growth, development, and upward mobility. Successful candidates are individually driven and competitive, motivated to work as part of a team, and skilled at identifying customer needs and communicating effectively. The position is based at the Nine Eagles location in Tampa, Florida. It is full time, incentive eligible, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The role is overtime eligible under the Fair Labor Standards Act; employees must track hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, which may include greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated and assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.