Relationship Banker II - 107th Ave - Miami
About The Position
The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role supports branch targets, customer relationship growth, and new customer acquisition. It is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works collaboratively as part of a team, and demonstrates strong customer-needs identification and communication skills. The position is based at the 107th Avenue location in Doral, Florida. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is eligible for overtime for hours worked in excess of 40 per week and is incentive eligible, including commission and formulaic incentive plans.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
- Bilingual English and Spanish.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
- Conduct outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
- Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
- Educate customers about digital banking options, including mobile, online, and ATM services.
- Help deliver a consistent customer experience, including greeting customers and processing transactions as needed.
- Take ownership of and resolve customer issues.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated by the Branch Manager.
- Help maintain sound banking practices by managing, identifying, and reporting operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
