Relationship Banker I - Princeton, MN

U.S. Bank•Princeton, MN

About The Position

Relationship Bankers build and foster customer relationships through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel and meet customers’ banking needs. They assess customer goals, obtain and process customer and account information, explain deposit and loan products and services, and recommend appropriate solutions. The role provides a consistent client experience, including greeting clients and processing basic transactions. Relationship Bankers open consumer and business accounts, complete service requests, and submit credit applications. They maintain knowledge of consumer and business banking products, including digital services, and proactively educate clients about digital and self-service options. They collaborate with branch team members and partners and use available resources and technologies to serve clients accurately and with operational excellence. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal background and credit check requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify a customer’s true needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, learning about customers’ financial needs and banking channel preferences.
Engage and communicate effectively with clients to identify solutions for new and existing customers.
Assess customers’ banking needs and recommend deposit, loan, and other solutions based on their goals.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Collaborate with branch team members and partners to serve clients.
Use available resources and technologies to optimize the client experience and ensure operational accuracy.

Benefits

Healthcare, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.