Relationship Banker I - Greenwood Park Branch

Regions Bank • Greenwood, MS

20h • Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while supporting customers’ financial wellness. The role builds personal connections during transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from beginning to end. It is intended for candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and is motivated to educate customers about ways to bank.

The position is based at the Greenwood Park Avenue location in Greenwood, Mississippi. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. The stated job range target has a minimum of $34,056.95 USD and a median of $40,316.80 USD; compensation may vary based on experience, skills, knowledge, contribution, location, and performance.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.

Responsibilities

• Provide a consistent, optimal customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop customer relationships and stay informed about each customer’s relationship with the bank.
• Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
• Assist branch and team members with basic tasks that support customer problem resolution.
• Refer customers to internal experts when more complex financial goals or needs are identified.
• Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
• Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and assist with financial needs.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health Savings Account
• Flexible Spending Account
• Life insurance
• Parental leave
• Employee Assistance Program
• Associate Volunteer Program
• Formulaic incentive plan with potential earnings based on performance against defined metrics and goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED