Relationship Banker I - Northpark Mall

Regions•Ridgeland, MS

2d•$35,641 - $42,192•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways Regions can meet customer needs, and resolves end-to-end customer service inquiries. It is intended for candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about how they can bank through different channels. The position is incentive eligible and eligible for overtime under the Fair Labor Standards Act when applicable. It is full-time and located at Northpark Mall in Ridgeland, Mississippi.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer inquiries about products and services and fulfill basic service requests, including issuing new or replacement cards, changing information, resetting PINs, reordering checks, and resolving basic problems.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Achieve branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to educate them about emerging technology and help meet their financial needs.