Relationship Banker 2 - Fenton Office

U.S. Bank • Fenton, MO

4d • $24 - $29

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide appropriate counsel. They assess and address customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to each customer’s goals. The role includes proactive outreach and follow-up, learning about clients’ financial needs and preferred banking channels, and maintaining knowledge of consumer and business banking products, including digital offerings. Relationship Bankers also greet clients, process basic transactions, open consumer and business accounts, complete service requests, submit credit applications, and educate clients about digital and self-service options. They work with branch colleagues and partners and use available resources and technologies to provide an accurate, consistent client experience and operational excellence.

The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

• High school diploma or equivalent.
• Typically, a minimum of four to five years of job-related retail banking experience or a combination of experience and commensurate training.
• NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
• Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Ability to engage and communicate effectively with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Thorough knowledge of retail products and services.
• Proven customer service and interpersonal skills.
• Experience participating in sales campaigns or promotions.
• Experience using and demonstrating digital products and self-service technologies.
• Ability to explore and identify customers’ underlying needs while applying a digital-first mindset.
• Advanced proficiency in making appropriate recommendations to meet customer needs reactively and proactively.
• Experience in the financial services industry.

Responsibilities

• Build and foster customer relationships through proactive outreach and follow-up.
• Assess customers’ banking needs and recommend solutions based on their goals and needs.
• Obtain and process customer and account information.
• Demonstrate and educate clients about available deposit and loan products and services.
• Maintain working knowledge of consumer and business banking products and services, including digital products and services.
• Greet clients and process basic transactions.
• Collaborate with branch team members and partners to serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients about digital products and self-service technologies.
• Use available resources and technologies to optimize the client experience and ensure operational accuracy.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and an employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED