Relationship Banker 2 - Seymour TN

U.S. Bank•Seymour, TN

19d

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide effective banking counsel. They build trust by assessing and addressing customers’ banking needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions tailored to each customer’s goals. The role includes proactively reaching out to and following up with clients, learning their financial needs and channel preferences, and providing a consistent client experience. Relationship Bankers maintain knowledge of consumer and business banking products, complete basic transactions, open accounts, fulfill service requests, and submit credit applications. They work collaboratively with branch colleagues, educate clients about digital and self-service tools, and use available resources and technology to serve clients accurately and efficiently. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in an offer being rescinded or employment being terminated.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience or a combination of experience and commensurate training.
Must meet and maintain NMLS registration requirements, including criminal background and credit check requirements under the S.A.F.E. Act of 2008 and Regulation Z.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to learn about clients’ financial needs and preferred banking channels.
Identify and recommend solutions for new and existing clients based on their needs.
Engage and communicate effectively with clients.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and support operational accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.