Relationship Banker 1 - Roseburg (Garden Valley), OR (38hrs)

U.S. Bank•Roseburg, OR

22d•$20 - $23•Onsite

About The Position

Relationship Bankers build and maintain relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel and identify solutions for customers’ banking needs. They learn about customers’ financial goals and channel preferences, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to each customer. The role provides a consistent client experience, including greeting clients and processing basic transactions. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, and educate clients about digital and self-service products. They collaborate with branch colleagues and partners, and use available resources and technology to serve clients accurately and efficiently. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination. The role requires working from a U.S. Bank location for all scheduled workdays. The listed pay range is $20.00–$23.00.

Requirements

High school diploma or equivalent.
Typically fewer than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including passing required criminal background and credit checks.
Comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand clients’ financial needs and banking channel preferences.
Identify and recommend solutions for new and existing clients by engaging and communicating effectively.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and other partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging digital and self-service products and services.
Use available resources and technologies to optimize the client experience and deliver accurate, operationally excellent service.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.