Relationship Associate

AFC Automotive Finance Corporation•Long Island, NY

11d•Hybrid

About The Position

AFC (Automotive Finance Corporation) is seeking a Relationship Associate to join their team. This role involves managing accounts, analyzing data, building relationships, and collaborating with a team to achieve branch goals. The Associate will provide financing (floorplanning) for independent auto dealers, focusing on enhancing customer experience and identifying growth opportunities. The ideal candidate will have experience in customer-facing roles, sales or sales support, and a strong attention to detail.

Requirements

Two years of experience in customer-facing, sales, or sales support roles.
A valid driver's license with reliable and dedicated transportation.
Ability and desire to frequently travel 25-50% within your market to support our current and prospective customer base.
Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
Ability to use and understand technology required for your position such as mobile applications and software.
Ability to work independently and autonomously when needed as well as part of a team.
High level of accountability towards local goals and business targets.

Nice To Haves

Previous auto industry experience
Experience with Google Workspace, Salesforce, and Tableau
Bilingual is preferred

Responsibilities

Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
Identify dealer needs to promote product solutions and campaigns.
Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
Manage, service, and mitigate risk on customer accounts.
Manage existing accounts and drive new growth opportunities.

Benefits

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement