Relationship Associate

The First National Bank of Dennison•Dennison, OH

12d•Onsite

About The Position

The Relationship Associate is a part-time position responsible for conducting front line cash drawer transactions in an accurate and timely manner. Also responsible for maintaining existing relationships and generating new relationships and servicing all specific branch deposit products and services. Exceptional customer service while maintaining essential controls and safeguards is mandatory.

Requirements

High School Diploma
Demonstrated history of taking on additional tasks
Provide quality customer service and good decision making and sensitivity to handling confidential information
Prompt, organized and efficient
Proficient computer skills and ability to operate standard office equipment
Good interpersonal communication skills
Positive attitude and works well with others
Professional appearance required

Responsibilities

Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and enters deposits into computer records.
Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances
Places holds on accounts for uncollected funds
Counts checks and packages coins and currency
Promotes and explains other financial institutions services such as safe deposit boxes, money orders or checks
Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into the computer. Generates customer receipts
Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary
Ensures the teller station is properly stocked with tickets, supplies and forms
Ensures the teller station is properly locked and secure when leaving the station
Reports malfunctions of teller terminals and other equipment used at the teller station promptly to the supervisor
Is responsible for checking night depository bags and recording proper information on the log and processing transactions
Represents the financial institution at community affairs and civic organizations
Answers the phone and customer questions and provides timely response to customer inquiries.
Provides efficient and courteous customer service
Scan work as needed
Be able to work at any branch when needed and provide coverage for vacations and sick days
Be able to work both Wednesdays and Saturdays plus any other days of the week needed by the Bank up to 29 hours a week
Other duties as assigned