Relationship Advisor

Hudson Valley Credit Union • Liberty, NY

7h

About The Position

Hudson Valley Credit Union is recruiting a Relationship Advisor to provide high-level member service through efficient and accurate transaction processing and a consultative, needs-based sales approach. The position focuses on establishing new member relationships and deepening and retaining existing relationships by cross-selling HVCU products and services.

The Relationship Advisor handles cash and negotiable items, processes memberships, accounts, loans, and transactions, and helps members use convenient service channels. The role also supports branch operations, refers members to appropriate business partners, promotes products and services, trains new Universal Branch Associates as needed, and contributes to team goals and credit union initiatives. Regular and predictable attendance is required.

Requirements

• High school diploma, GED certificate, or state-authorized high school equivalent certificate; alternatively, a current high school senior must possess a certificate of satisfactory academic standing.
• Obtain a NYS Notary Public license within 12 months of obtaining the position.
• Registration with the National Mortgage Licensing System and Registry (NMLS) is required.
• At least 1 year of customer service and sales experience in a financial institution or retail environment.

Nice To Haves

• Previous teller or cash-handling experience in a financial institution or retail environment.

Responsibilities

• Accurately process transactions and educate members about convenient ways to transact in the branch and through channels such as Internet Banking, the mobile app, audio response, and the Contact Center.
• Resolve member complaints and concerns promptly and efficiently, involving other functional areas as needed.
• Handle large volumes of cash and negotiable items.
• Assist management with daily operational tasks, including operator, ATM, TellerInfinity, and branch proof.
• Open new memberships, accounts, and loans, and process loan and account transactions.
• Refer members to branch business partners for consultation on Financial Services, Insurance Services, Real Estate, and Business products as appropriate.
• Follow applicable policies and procedures and use required programs and systems to cross-sell HVCU products and services.
• Develop in-depth knowledge of credit union products and services through ongoing training and education.
• Train new Universal Branch Associates as needed.
• Meet or exceed established individual and team goals by consistently applying the HVCU Sales and Service model in member interactions.
• Support marketing programs and promotions by creating member awareness.
• Adhere to credit union policies, procedures, and regulatory agency requirements; participate in required and recommended training, including BSA training, and demonstrate attained knowledge.
• Participate in credit union teams, projects, and strategic initiatives when opportunities arise.
• Perform additional duties and special projects as assigned.
• Apply HVCU's guiding principles, including its Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices.
• Support credit union initiatives by demonstrating teamwork and professionalism.
• Maintain regular and predictable attendance, including punctuality.

Benefits

• Base and variable pay structures
• Paid personal, holiday, and volunteer time off
• Professional development and training
• Student loan repayment and tuition reimbursement programs
• Medical, dental, and vision coverage
• 401(k) with employer match and non-elective employer contribution
• Life, short-term, and long-term disability insurance
• Discounted loan rates and fees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED